Rebondissement dans l’affaire de l’assassinat du secrétaire général du département de la Bouenza

Par
Christie Pambou
-
228
2012
Le conseiller Bazebissa Ntsemi Darcy

Selon une source judiciaire, le distingué conseiller de la Bouenza, Bazebissa Nsemi Darcy a été mis en détention le vendredi 24 septembre à Madingou dans le cadre de l’enquête sur l’assassinat du secrétaire général du département de la Bouenza, Ferdinand Itoua Odika, retrouvé mort dans son domicile le 31 août.


ARTICLES CONNEXESPLUS DE L'AUTEUR

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  181. Top 10 Customer Support Outsourcing Companies in 2023 | Helpware
    Outsourcing customer support is a great way to provide affordable but reliable service to your
    clients. Whether for voice or non-voice applications, there are plenty
    of excellent customer support…
    Written by Dana Mahoney
    Sunday, Jan 22
    Table of Contents
    Outsourcing customer support is a great way to provide affordable but reliable service to your clients.
    Whether for voice or non-voice applications,
    there are plenty of excellent customer support outsourcing companies that fit every requirement.

    But then again, why even think about outsourcing? Isn’t local talent good enough
    to provide the service needed by a company’s customers?
    Plus, wouldn’t it be a disservice to customers if
    a company farms out its frontline operations to contractors?

    What Is Customer Support Outsourcing?

    By now, the best customer service companies should know the value
    of customer support and why it’s an essential cog in an organization. Like sales and marketing, customer service should already be in play during a company’s first day, as
    they are the group that comes into direct contact with clients.

    The main goal of customer support is to keep customers happy
    by attending to their needs and responding to their questions.
    However, it’s also a way to instill loyalty and generate additional sales.
    To do so, an outsourcing company must have its support team
    available whenever the customer needs it. Outsourcing customer support allows companies to maintain an around-the-clock service team managed by industry veterans and experts.

    Advantages of Customer Support Outsourcing
    Admittedly, not all company startups have leaders
    who are experts in every facet of their operations.
    Given their many responsibilities, many startup founders accept
    that they can’t do everything themselves. Non-core competencies such as customer service can benefit from outsourcing.

    Turning the service over to competent experts lets companies benefit from a bigger source of talent from all over
    the world. At the same time, companies that outsource customer support enjoy
    reduced payroll without sacrificing service quality. Other benefits of outsourcing include:
    More Opportunities to Grow the Business
    By assigning customer support to expert outsourcing service providers, leaders can instead turn to
    scaling the business. Overseeing the day-to-day operations can already take much
    of management’s time, and customer support is equally demanding.
    To help executives focus on the big picture, they’ll need to
    partner with the best service companies that know what they’re doing.

    Enhance Customer Experience
    Given the opportunity to communicate and interact with customer service, many customers will express
    their satisfaction in getting their voices heard. If customer service companies
    and their team address customers’ issues in a satisfactory way, they’re more than likely to
    remain customers.
    A pleasant customer experience will almost always lead
    to longer retention and a significantly higher customer lifetime value (CLV).
    This isn’t to say a stellar customer experience is only possible through outsourcing.
    Rather, the chances of improving customer satisfaction come with a continuous and consistent level of service.

    Providing a highly specialized, dedicated team of professionals
    from day one is a great way to achieve this quickly.

    Top 10 Customer Support Outsourcing Companies

    We’ve narrowed down the list of companies with great customer service to the top 10 most prominent ones in 2022.
    We’ll also provide a brief description and highlight the main strong
    points of each outsourcing company.
    1. Helpware

    Helpware started in 2015 with the initial goal of providing support to startup companies.

    Over the years, the company has grown big and
    is confident enough to provide both enterprise and small business customer service outsourcing solutions.

    Providing back office, technical, and customer support,
    Helpware specializes in assisting companies in various support areas.
    This includes Omnichannel Customer Support, Technical & IT Support, Content Moderation, CX Consulting Services, Back Office Support, Data Labeling,
    Digital Marketing Solutions, and Cyber Security.
    The company provides only dedicated agents, in-house training,
    and equipment to help its clients boost their productivity from
    day one. Now it’s one of the top customer service companies in the US and European markets with numerous
    awards and positive reviews from satisfied clients on Clutch and other reputable platforms.
    Helpware’s people-focused culture seems very attractive to businesses sharing the same philosophy.

    Pros:
    Shows outstanding flexibility when providing for clients’ specific needs.
    This means its support can scale along with
    your company’s growth.
    Offers turn-key solutions, so you don’t have to look for
    either option separately.
    Helpware’s focused on developing its people
    and their skills and it pays off handsomely, especially in customer support outsourcing
    contracts. Some global brands are happy to have their customer support outsourced to Helpware.

    2. Sykes

    U.S.-based Sykes is one of the pioneers of the BPO
    industry. Established in 1995, the company trailblazed its way to the top
    and was one of the first BPOs to open multiple locations.
    In 2021, the Sitel Group acquired Sykes to widen its reach and
    increase its capacity.
    Sykes is one of the top 10 service companies and leading service
    providers of demand generation and customer engagement services, with clients included in the
    top 2000 companies worldwide. At the core of Sykes’ business are its staple services: outsourcing,
    customer experience, service to sales, digital transformation, and brand extension.
    Pros:
    Sykes maintains a pool of service agents from its clients’ home countries.

    The company is well-versed in matters concerning data privacy.
    Specifically, Sykes follows various privacy guidelines,
    including HIPAA compliance and Payment Card Industry
    (PCI) data security certification.

    3. Ascensos

    Founded in 2013 in the UK, Ascensos is one of those outsourced customer service companies
    that wanted to change the customer experience by applying a personal touch to customer care.
    The company is now Europe’s number-one customer support outsourcing company,
    providing bespoke customer experience solutions to clients around the world.
    In addition, its contact center operation locations include the UK, Romania, Turkey,
    and South Africa.
    Pros:
    Ascensos is more nearshore than an offshore support center,
    so location and time zone differences aren’t as pronounced as operations in Asia and South America.

    Companies that outsource customer service to Ascensos value the fact that it
    supports diversity and inclusivity among staff while focusing on promoting happiness as a key asset among its workforce.

    Although there aren’t any published pricing rates, instead,
    Ascensos will individually respond to requests for quotes,
    the prices of this outsourcing customer service company are more than affordable.

    4. Teleperformance

    With more than 40 years of experience in the BPO industry, Teleperformance is an established leader in solution design, business
    optimization strategies, and front-office customer support.
    It also offers back-office services such as finance and
    accounting, collections, and technical support.

    Pros:
    Teleperformance is a truly global service provider.
    It operates in 80 countries and employs more than 330,000 agents speaking over 265 languages and deservedly belongs to a league of good customer service
    companies. You won’t find it difficult to get support in the language and location you require.

    Clients also appreciate the company’s expertise in providing omnichannel solutions.

    5. VXI

    VXI Global Solutions is one of those outsourcing agencies that offer customer care and customer
    experience (CX) solutions to some of today’s major global
    brands. In addition, the company offers contact center
    and BPO services, omnichannel and multilingual support, software development, CX innovation, quality assurance
    (QA), and infrastructure outsourcing. VXI employs
    more than 35,000 workers in 43 countries throughout North America, Asia,
    Europe, and the Caribbean.
    The company also prides itself on its ability to help clients resolve major CX and employee experience (EX) pain points and take their
    customer service systems to the next level. Like any modern BPO, VXI employs
    omnichannel support services to enhance communication coverage for clients.

    Also, VXI provides additional analytics and insights generation services
    so clients can learn as they go.
    Pros:
    High CX expertise leads to enhanced customer and employee experience.

    VXI displays an uncanny ability to scale up or down to fit its client’s capabilities.

    6. InfluX

    In its quest to build the world’s first remote-only CX team,
    InfluX managed to recruit employees from more than 120 cities worldwide.
    This strategy also lets them provide 24-hour customer support outsourcing solutions within the client’s time zone.
    In addition, InfluX creates specialized customer experiences that reflect the client’s
    vision, voice, and values.
    Pros:
    Less dependence on automation and more on human interaction make for a better customer experience.

    Having employees in every time zone solves the common offshore problem of
    mismatched time schedules between clients and outsourcing companies.

    Pay-as-go pricing may be attractive to some clients who prefer flexible
    packages.
    7. Skycom

    Skycom is also on the list of nearshore outsourcing companies that specialize
    in multi-continent support services. The company employs native English contact center agents with experience in multiple
    industries. Skycom also offers a full range of services, including business process outsourcing, telemarketing and sales, customer support,
    and healthcare. With more than 15 years of experience, Skycom also employs over 2,000 workers assigned
    to 35 clients in five countries.
    Pros:
    Nearshore operations mean fewer problems dealing with
    time zone and distance differences.
    Skycom covers a wide range of industries, including healthcare, travel, utilities, IT, finance, retail,
    and telecommunications.
    8. Integra

    Integra’s differentiator is its focus on training its
    workforce in customer psychology. This means company-provided support agents are more sensitive
    in detecting changes in the customer’s voice or tone.

    As a result, they can respond to these changes to defuse
    any tension and lead the customer into a more positive
    mindset. Starting with four employees in 2004, Integra currently employs more than 1,400 workers stationed across four countries.
    It handles customer service duties over the phone, email, live chat,
    or social media.
    Pros:
    Integra offers some of the most cost-effective solutions in the industry.

    Sales psychology is also an incredible asset to have
    if you work in a customer support outsourcing company.

    9. Telus

    Telus International is one of the world’s leading
    digital CX innovators. In particular, it designs and produces next-generation digital solutions for brands all over the world.

    This is one of the Canadian top IT outsourcing companies that provide
    IT services and multilingual customer service to industries such as technology,
    media, communications, eCommerce, financial technology, travel, hospitality,
    automotive, healthcare, and games.
    Pros:
    Telus International is a premium multilingual contact center.
    It is one of those IT support outsourcing companies that offer top-tier customer support services in various countries
    and more than 50 languages.
    Telus is famous among IT services outsourcing companies for organizing an annual charitable initiative called
    “Telus Days of Giving.” In particular, the company taps 225,000 volunteers from
    its offices to complete various service projects across its many host countries.

    10. Arise

    Arise is a 25-year-old United States-based company that specializes in providing support outsourcing services across the
    USA. It employs more than 60,000 remote agents in the U.S., Canada, and the
    United Kingdom. Unlike a traditional BPO, Arise utilizes a
    network of service partners to provide the needed customer service
    experiences. In addition, the Arise Platform helps
    companies lower expenses. As a result, Arise clients report
    an average 25% reduction in contact center service total costs, which is why clients want
    to outsource customer service small business really
    needs.
    Pros:
    Arise deploys a tiered security approach in its communications with
    clients. This ensures they preserve the confidentiality of documents or files
    sent over. It also means Arise conforms to widely accepted data privacy
    regulations such as HIPAA, CCPA, and others.
    Arise also focuses its employment on local talent, hiring residents of the U.S., UK, and Canada.
    This means stable employment for the company and an easier method of hiring or replacing staff
    members.
    Choose the Best Outsourcing Companies That Fit Your Needs
    Deciding which outsourcing providers to contact
    for your customer support outsourcing needs? Perform the necessary
    research before settling on your choice. For instance, some
    customer service outsource companies on our list might command a pricing structure higher than what your budget holds.

    In addition, consider your company’s specific
    requirements and areas for improvement. Do you need a customer support team focused on CX?
    Or, do you prefer having sales psychology-trained outbound callers who can close deals?
    Finally, does the appeal of higher-cost nearshoring resonate better than offshore talents a few time zones away?

    No one-size-fits-all solution exists when it comes to customer support outsourcing.
    However, if you want a highly flexible and secure customer
    service solution that utilizes modern technology throughout
    the various stages, try the best companies for customer service.
    These largest outsourcing companies not only supply the best talent,
    but also the best equipment and training to prepare them.

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  189. top 10 call center outsourcing companies in 2023 if you re looking to improve customer experience or optimize your operations it s worth
    considering options beyond your own company today
    outsourcing customer support to one of the top call center written by alexei
    piskunov wednesday apr 05 table of contents if you re looking to improve customer experience or optimize
    your operations it s worth considering options beyond your own company today outsourcing customer support to one of the
    top call center outsourcing companies is definitely a
    smart business decision if you want to avoid all trials and tribulations
    of running an in-house call center this solution can be a budget-friendly
    way to handle customer concerns while significantly improving the
    level of customer satisfaction let s have a look at those bpo companies that take
    the top positions in the industry discuss what makes them stand out and go through the main tips for choosing the right call center why outsourcing a call center creating a positive customer experience
    is the main priority for most companies with so many competitors offering
    similar products and services in today s marketplace
    it can be challenging for any particular organization to stand out
    and attract new customers additionally modern customers are ready to pay more if
    they receive an outstanding experience offering excellent customer support services
    can give a business an edge over competitors by boosting customer retention and generating positive reviews ultimately driving profits conversely a poor customer
    experience can lead to customer loss and negative reviews which can harm a business choosing the best call centers for
    your business guarantees increased customer satisfaction streamlined operations and enhanced growth making it a crucial factor in achieving success in today
    s competitive market us call center outsourcing companies top list 1 helpware helpware is
    a leading customer support provider with headquarters based in the usa with call centers spread across four continents
    the core areas of expertise include a wide range of bpo services such as omnichannel customer support technical support it support content moderation data annotation data entry
    helpdesk back-office support etc since helpware positions itself as a
    reliable outsourcing partner for both startups and big enterprises there are companies of different sizes among the clientele ranging from small firms to renowned brands at helpware people
    come first and it pays off the needs of employees are the main priority and it shows in their work as they provide
    exceptional service pros applying a customized approach
    to recruiting and training dedicated agents offering exceptional expertise in all kinds of
    customer support tailoring packages to cater to the specific needs of different businesses 2 xact xact
    is a highly flexible outsourced call center based in orlando florida catering to businesses of different sizes they specialize in providing technical support and customer support services
    to businesses operating across diverse industries
    including property management e-commerce tourism healthcare hospitality and fintech xact has
    partnered with nice incontact since 2005 leveraging their cloud-based contact center toolkit to ensure the utmost data security for their
    clients pros providing a personalized 24 7 telephone answering service ensuring service continuity through their
    fail-safe automatic transfer switches ats which seamlessly switch to an alternate power source during power outages 3 wing assistant the wing assistant is
    revolutionizing the process of recruiting remote workers on a global
    scale this innovative outsourced call center provides a fully-managed virtual assistant experience that helps entrepreneurs and small and medium-sized businesses scale by
    delegating laborious and time-consuming tasks to dedicated customer service professionals for a
    fixed monthly cost they offer outbound call center outsource solutions that are affordable
    and enable businesses to level up and enhance their customer service
    and technical support and boost their sales pros
    a dedicated client success manager to assist you in achieving
    your unique business goals and overcoming challenges a diverse range of
    managed outsourcing services including back-office support and staffing solutions with great potential in addition to call centers 4
    triniter triniter is a renowned figure in the bpo industry with a global presence spanning the
    united states the philippines and india this american call
    center has established itself as the preferred outsourcing provider for inbound
    and outbound call center solutions sought after by major corporations
    pros a decade-long track record of providing customer support
    across more than 30 domains 24 7 customer support
    with an impressive 98 9 positive feedback rate 5 tmp direct for
    over 34 years tmp has been providing bpo services advocating for clients brands and ensuring excellence through its team
    with a global presence tmp direct manages connections and relationships across various industries they offer custom end-to-end
    solutions including crm tools it infrastructure fulfillment and telecom platforms adapting to the evolving cx landscape they handle various communication channels from inbound and outbound calls and chats to social media and personalized
    correspondence pros providing an in-house it development team that eliminates the need for
    multiple vendors 6 answerforce this is proud of being on the
    list of five star call centers providing a range of professional call and chat answering services virtual reception services
    appointment scheduling and more answerforce has experienced call center agents at
    its disposal that are available round-the-clock to handle inbound
    and outbound calls and live chat support and conduct customer
    surveys in a professional manner this american call center works mainly with small and middle businesses covering such industries as home service restoration plumbing and
    electrical pros offering customized solutions to meet
    the specific needs of clients within particular industries which allows answerforce to
    provide highly tailored and effective services to
    their clients integrating with the client s workflow software
    this enables businesses to manage their customer interactions efficiently without having to switch between multiple platforms 7 fusion bpo services fusion bpo services group is a company with huge experience more than 33 years in the industry and offers voice services and other solutions to more than 250 businesses worldwide however
    what makes this provider stand out is its unique locations in addition to popular bpo destinations like the united
    states india and the philippines the company has offices in pretty exotic countries
    like el salvador jamaica morocco and colombia with 22 locations in 10 countries fusion is capable of delivering call center
    services in over 40 languages pros by strategically locating its offices around the globe
    this company is able to offer 24 7 customer support across multiple time zones
    making it easy for customers to get the help they need whenever
    they need it a diverse workforce and multilingual capabilities enable them
    to provide support in various languages making their
    services accessible to a wide range of customers the outsourced customer service of this provider is reasonably
    priced that varies depending on the expected amount
    of calls and service level you may require 8 supportyourapp supportyourapp
    is an outsourced customer support company with a multinational team that
    provides inbound and outbound services and back-office customer support for
    innovative software and hardware companies they have received numerous awards for providing exceptional customer experiences
    but their commitment to quality and security is paramount supportyourapp is pci dss compliant and adheres to the
    general data protection regulation gdpr pros ensuring the highest data security standards and preventing
    any data leaks they take great care in protecting sensitive information and
    clients can trust that their data is safe streamlining the integration process
    with the help of their dedicated integration department providing their clients with a crm solution that
    integrates incoming calls chats and emails into one system and implementing ai solutions to the chats which many small businesses find appealing 9 vcall global vcall global
    is a provider of innovative service solutions to different
    businesses across various industries they offer a range of services including customer
    service tech support back-office solutions interactive voice response ivr
    services telecom billing solutions and software development
    solutions using advanced technology and infrastructure they offer common services through multiple channels vcall global is the preferred choice for businesses seeking a
    perfect blend of flexibility and quality in their services pros adhering to turnaround times ensuring
    that clients receive their services in a timely and efficient manner empowering
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